Q1: I forgot my login ID and/or my password; what should I do?

A: Go to the Member Login page, enter your email address in the box provided, then click on the Email Info button. We will email you back instantly with your login ID and password. The given email address is matched up with the email address you provided during login, for purposes of security. We do encourage you to change your password once you have made this request, since your login information was passed through unsecured channels over the Internet. [BACK TO TOP]

Q2:What web browsers does MyEZBills.com support?

A: Please see Item 2. under our Web Security Statement on our Security Page for web browser support issues. [BACK TO TOP]

The fastest way to contact customer support is by contact at MyEZBills@billsupport.com

Q3: I use AOL 5.0 or Internet Explorer 4.5 on a Macintosh. Why can't I edit or delete a scheduled payment?

A: This is a known problem when using these browsers on a Macintosh. Please use one of the following browser/systems combinations to correct the problem:

For Macintosh: Use Netscape 4.7 or later, or Internet Explorer or 5.0 later.

For PC: User Netscape 4.7 or later, Internet Explorer 4.5 or later, or AOL 5.0. [BACK TO TOP]

Q4: How do I handle an unknown Digital Certificate Authority Error?

A: If I get the following message: "The internet site you are trying to view uses a security certificate that was signed by an unknown authority. This page cannot be viewed." You need to install the following certificate authorities into your browser by connecting to these URLs: http://www.thawte.com/serverbasic.crt
http://www.thawte.com/serverpremium.crt
When prompted to accept, etc. click OK. If you are prompted for a password, leave it blank and click OK. For more information regarding this issue see: http://www.thawte.com/certs/server/rollover.html  [BACK TO TOP]

Q5: What if I see this message on my browser: "The certificate authority that issued this site's certificate has expired."?

A: This is a known problem with many 4.x browsers where both a good and an expired certificate are present in your browser. Please select your browser type from the list below for specific instructions to update your browser certificates.

Netscape 4.x on Windows or MacOS
AOL 4.x on Windows
AOL 4.x on MacOS
Internet Explorer (IE) 4.x on Windows
Internet Explorer (IE) 4.x on MacOS  

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Q6: What does "Your browser is not optimized for security." mean to me?

A: This usually means that you are running an international version of your browser that does not support highly secure 128-bit U.S. encryption. Due to U.S. security regulations, standard browsers only support 40-bit encryption for the international community. To download and install a 128-bit U.S. version of Netscape, go to the following site and fill out the form to download the domestic 128-bit version of the Netscape browser:

http://home.netscape.com/download/index.html?cp=djudowone

For Microsoft Internet Explorer users, you must first check if your browser supports 128-bit encryption as follows: Connect to the MyEZBills.com Login screen at:

http://www.statusfactory.com/CB/plugin.nd/Security/pgLogin?br_id=1

Double click on the lock icon on the bottom of your browser window. Click on the "Encryption Type" and if it says the following, " RC4 with 128 bit encryption (High)" you are using the right version of Internet Explorer. If it says "40 bit encryption", then go to Microsoft's site to upgrade your browser at:

http://www.microsoft.com/windows/ie/download/128bit/intro.htm 

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Q7: What if I get a blank screen when I open the high resolution PDF image of my bill in Netscape 4.5?

A: The current version of Adobe's Acrobat Reader (Acroread 3.02) plugin does not seem to work with Netscape 4.5 on Microsoft Windows. You can view your PDF image by disabling the Acroread plugin and setting Acroread as your helper application for PDF files. To do this, follow the instructions below: First, disable the Acroread plugin by moving one of the following files out of the Netscape plugin folder depending on whether you installed Netscape Communicator or just Netscape Navigator:
C:\Program Files\Netscape\Communicator\Program\Plugins\nppdf32.dll
C:\Program Files\Netscape\Navigator\Program\Plugins\nppdf32.dll
Next, configure Navigator 4.5 to use Acrobat as a helper application:

• Choose Edit -> Preferences.
• In the left pane, select Navigator, then select Applications.
• Click New Type.
• Type the following information in the text fields:
• For the Description of Type, use "Portable Document Format."
• For the File Extension, use "pdf."
• For the MIME Type, use "application/pdf."
• Click Browse, then locate the Acrobat Reader 3.0x or Acrobat
• Exchange 3.0x application file and click Open. (The default location is, C:\Acrobat3\Reader\acrord32)
• Click OK to close the New Type dialog box.
• Restart Navigator. [BACK TO TOP]

Q8: Does your service work with WebTV?

A: Our service is currently "view only" when using a WebTV browser. You can receive e-mail's from us, view your account and view bill detail. However, you can not schedule payments, setup payees, or update information. The WebTV computer language is not currently able to interact with the computer language that we use (which is Java). We are, however, working with other WebTV users and we are following developments at WebTV to learn when their new technology will allow the full functionality of our service. In the meantime you can still schedule payments and make other changes to your account if you have access to the World Wide Web through another channel, and still view your account on your WebTV. If you do not have access through another channel, you can set up all your payees for automatic payment with our service by calling customer support at 414-224-0035 . It is our understanding that WebTV will support the computer language we use in the future, and at that point you will be able to schedule payments, etc.

Q9: I use Internet Explorer 5.0, why do I see a blank or partial page of Quick Summary?

A: This is a known problem with Internet Explorer (IE) 5.0. Please select the following link to fix your browser problem:

http://support.microsoft.com/support/downloads/LNP575.asp

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Q10: How does the Quicken download feature work?

A: With our Total Bill Management service, you can create a customized report with transactions to be downloaded to Quicken. When you select the download option, all "completed" transactions will be downloaded to a QIF formatted file at a file location of your choice. Our service gives you the flexibility to download all your payment information or only the transactions you have not yet downloaded. When you start your Quicken desktop software, you can import the transactions from the QIF file above directly into your Quicken accounts. [BACK TO TOP]