• " I want to authorize my Discover bill every month and I will schedule each payment".
• "Pay my Electric bill in full, on time, every month ".
• "Pay $500 monthly on my Visa bill. If the amount is less than $500, pay $500. If it is over $500 send me a StatusAlert."
• Pay my car loan of $300.00 every month until I request otherwise.
• Pay the minimum amount due on my MasterCard every month on time.
• Remind me 7 days before payment is due on any specific bill.
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Q1: Are my records secure?

A: Yes - we take security very seriously! To find out more information about our security policy, please see our Web Security Statement and our Privacy Policy program. [BACK TO TOP]

Q2: How does MyEZBills pay my bills?

A: For each payment you authorize,MyEZBills will either make an electronic deduction (ACH transaction) from the bank account you specify or send a Direct Check drawn off the specified bank account to your payee, depending on the type of payment accepted by that payee. When you first sign-up with MyEZBills you will need to establish a payment method. You can choose your payment method online by clicking on the "New Method" tab after you are logged into your account. Once your payment method is approved, you can use it to authorize payments.
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The fastest way to contact customer support is by contact at statusfactory@billsupport.com

Q3: How much does it cost to be a member of MyEZBills?

A: For a complete list of services and fees, please see our Pricing page. [BACK TO TOP]

Q4: How do my traditional paper bills become electronic?

A: After signing up with MyEZBills, you will receive an email with a new address that will need to be supplied to your payees as your new billing address. Your bills will come to our secure processing center, where we process them for summary and display them on our secure server. [BACK TO TOP]

Q5: Do I have to use MyEZBills for every bill?

A: No - you can choose which bills you want sent to MyEZBills. We obviously encourage you to have all your bills online and consolidated in one location, but it certainly is not required. [BACK TO TOP]

Q6: Can I use MyEZBills to pay anyone?

A: Yes - you can send a payment to anyone because MyEZBills allows you to setup payees that are not traditional sender of recurring bills. Additionally, with Quick Check, you can pay anyone without setting them up as a payee first, which means you pay anyone is just a few seconds. [BACK TO TOP]

Q7: Can my spouse and I use the same MyEZBills account number?

A: Yes, even if you have different last names. You just need to write the appropriate billing name when you set up each payee in "Payee Management." [BACK TO TOP]

Q8: What happens to the hard copies of my bills after they have been scanned?

A: Standard procedure is to shred them, however you have online access to your bills for 12 months.  [BACK TO TOP]

Q9: Does MyEZBills support payments with a credit card?

A: No. [BACK TO TOP]

Q10: How do I cancel my membership with MyEZBills?

A: To cancel your membership, please email your request and reasons for wishing to cancel to Customer Support at statusfactory@billsupport.com. We will notify any payees that are sending electronic bills. It will be your responsibility to change the address on any bills that are being mailed to MyEZBills.  [BACK TO TOP]

Q11: Can I change my "Total Bill Management" plans at any time?

A: Yes, you can change plans at anytime by calling Customer Service and selecting your desired plan. [BACK TO TOP]

Q12: What if I forget my login id, password or billing address?

A: You can always go to the bottom of the "Member Login" screen to select which information you wish to be sent to you. You will get an immediate response by email after you enter your member email address and click on the "Email Requested information" button.  [BACK TO TOP]

Q13: Can I download payment information into Quicken, MS Money or other financial software?

A: Yes, our Total Bill Management service supports Quicken, MS Money and Excel CSV format downloads. Our system is compatible with your financial software and even remembers the transactions that you have previously downloaded. Our service gives you the flexibility to download all your payment information or only the transactions you have not yet downloaded. [BACK TO TOP]

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