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"Direct Check - Direct check is the term used to describe the method in which bill payments are made when an electronic (ACH) payment cannot be made.

When you initiate a bill payment that cannot be made electronically the Bill Payment System will produce a check, which will clear off of the account you have specified as the Payment Account for that bill. This check will then follow the normal US Mail flow to your Biller and eventually through your Bank as if you had written the check yourself.

If your bank returns canceled checks to you, you will receive these items with your monthly banking statement. Even if your bank does not return your checks you can easily identify which checks were "Direct Checks" by the check number (serial number). The Bill Payment System will use a unique series of check numbers that can easily be distinguished from the check you have written yourself."

If you have any questions, feel free to contact our 24-hour customer service representatives.

Caution to Credit Union User: Some credit unions may utilize different routing transit numbers or account number identifiers when payments are made via check vs. electronic payments. To ensure successful payments contact your financial institution for instructions on how to code your payment method.

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